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Jul 29, 2009 by Elaine BuxtonMany companies that are considering the implementation of a ask us for sample mystery shopper survey questions.Of course, firms need to customize questions to match their own specific customer service guidelines.
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Top Ten Questions to Ask the Firm you Rely on for Mystery Shopping Programs. The largest ones are hospitality, foodservice, retail, healthcare and financial services. If your business falls into one of these segments, the sub-classifications are quite dramatic. To get the results you want out of your mystery shopping program, You need to know which questions to ask, and the best way to ask them. You need the right people shopping your stores. In our experience, many retailers struggle with survey design.